Last updated: February 3, 2026
At PixSellAI, we strive to provide high-quality image processing services. If you're not satisfied with your purchase, we're here to help.
Eligible for refund:
• Credits that have not been used to process images
• Must request refund within 14 days of purchase
• Account must be in good standing (no policy violations)
Refund amount:
• Full refund for unused credits
• Refund will be issued to original payment method
• Processing time: 5-10 business days
Not eligible for refund:
• Credits that have been used to process images
• Credits used for successfully completed processing
Exception - Technical issues:
If processing failed due to our service error, we will:
• Refund the credits used, or
• Re-process the images at no additional cost
We guarantee that processed images will:
• Have backgrounds removed (for main images)
• Be resized to 2000x2000px
• Meet Amazon's basic technical requirements
If processing fails to meet these standards due to our service:
• We will reprocess at no cost, or
• Refund the credits used
Refunds will not be issued for:
• Poor quality original images (blurry, low resolution, etc.)
• Images that cannot be processed due to content issues
• Subjective dissatisfaction with AI processing results
• Credits purchased more than 14 days ago
• Accounts that violated our Terms of Service
• Promotional or bonus credits (these have no cash value)
Step 1: Email us at refunds@pixsellai.com
Include:
• Your account email address
• Date of purchase
• Reason for refund request
• Number of unused credits
• Transaction ID (if available)
Step 2: We will review your request within 2 business days
Step 3: If approved, refund will be processed to your original payment method
If you purchased a credit package and used some credits:
• You may receive a partial refund for unused credits
• Refund calculated: (Unused credits / Total credits) × Purchase price
• Minimum refund amount: $5
Example:
Purchased: 150 credits for $24.99
Used: 50 credits
Unused: 100 credits
Refund: (100/150) × $24.99 = $16.66
If image processing fails due to technical issues on our end:
• Credits will be automatically refunded to your account
• No need to contact support
• You can retry processing or request a cash refund
Important: Filing a chargeback instead of requesting a refund may result in:
• Immediate account suspension
• Loss of all remaining credits
• Permanent ban from the service
Please contact us first - we're happy to resolve any issues!
PixSellAI operates on a credit system, not subscriptions:
• No recurring charges
• Credits never expire
• Pay only for what you use
• No subscription cancellation needed
Accounts found to be abusing the refund policy will:
• Have refund requests denied
• Face account suspension
• Be reported to payment processors if fraud is suspected
For refund requests or questions:
Email: refunds@pixsellai.com
Response time: Within 48 hours
Refund processing: 5-10 business days
We reserve the right to modify this refund policy. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the service after changes constitutes acceptance of the new policy.