Privacy Policy

Last updated: February 3, 2026

1. Information We Collect

Account Information

When you create an account, we collect:
• Email address
• Password (encrypted)
• Account creation date

Usage Information

When you use our service, we collect:
• Number of images processed
• Credit usage and purchase history
• Processing timestamps
• Service usage patterns

Images

• Original images you upload
• Processed images we generate
• Images are stored temporarily (30 days) then automatically deleted
• We do not analyze image content for marketing purposes

2. How We Use Your Information

We use your information to:
• Provide and improve our image processing service
• Process payments and manage your credits
• Send important service notifications (confirmations, receipts, warnings)
• Respond to your support requests
• Detect and prevent fraud or abuse
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers

• Stripe (payment processing)
• Supabase (database and authentication)
• Resend (email delivery)
• Remove.bg (AI background removal)
• Vercel (hosting)

Legal Requirements

We may disclose information if required by law, court order, or government request.

4. Data Storage and Security

• All data is encrypted in transit (HTTPS/TLS)
• Passwords are hashed and never stored in plain text
• Images are stored in secure cloud storage (Supabase)
• We implement industry-standard security measures
• Original and processed images are automatically deleted after 30 days

5. Your Rights

You have the right to:
• Access your personal data
• Correct inaccurate data
• Delete your account and associated data
• Export your data
• Opt out of marketing emails (service emails cannot be disabled)

6. Cookies and Tracking

We use cookies and similar technologies to:
• Keep you logged in
• Remember your preferences
• Analyze service usage (anonymized)

You can disable cookies in your browser, but this may limit functionality.

7. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.

8. Children's Privacy

Our service is not intended for users under 18. We do not knowingly collect information from children under 18. If we discover we have collected such information, we will delete it immediately.

9. International Users

Your information may be transferred to and processed in countries outside your own. By using our service, you consent to such transfers.

10. Data Retention

• Account data: Retained until you delete your account
• Images: Automatically deleted after 30 days
• Transaction records: Retained for 7 years for legal compliance
• Usage logs: Retained for 90 days

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the service. Continued use after changes constitutes acceptance.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: privacy@pixsellai.com
Response time: Within 30 days

13. GDPR Compliance (EU Users)

If you are in the European Union, you have additional rights under GDPR:
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with supervisory authority

Our legal basis for processing: Contract performance and legitimate interests